- How can I cancel all or part of my order?
- Can I return an item and , if so, will I have to pay for postage?
- How do you return an item?
- How long will my return take to be processed?
- How will I receive my refund?
- What if I have not received my refund?
- How do we make online shopping safe?
1. How can I cancel all or part of my order?
Please contact us at firstname.lastname@example.org or call +44 (0) 1256 302699 (national rates for UK callers, international rates for overseas callers) between 9.00 am and 4.30 pm GMT/BST, Monday to Friday, to cancel your order in part or in whole.
Provided your merchandise has not been dispatched, we will halt processing of your order and refund your credit card account. Should your merchandise have already left our warehouse, we will provide you with the necessary information for returning the item(s) to us for refund.
2. Can I return an item and, if so, will I have to pay for postage?
We guarantee the quality of all products purchased from our bookshop. If you are not completely satisfied with your purchase, you may return the item, in its original condition, within 30 days of receipt of your package for a full refund of the purchase price. If the return is due to an error on our part, we will gladly compensate you for the returns postage within a week of processing the return.
3. How do I return an item?
If you would like to return an item, please use the Contact Us form.
Instructions for returning items are also included on the dispatch forms accompanying all Fairchild Books Store orders.
4. How long will my return take to be processed?
We endeavor to process returns within one week of receipt or within 30 days of cancellation. Be sure to include your order number in any correspondence so that we can process your refund as quickly as possible for you.
5. How will I receive my refund?
The account of the credit card used for the original purchase will be credited back the amount of that purchase, less postage and packing if returned past 30 days from receipt of your package (unless we’ve made an error).
6. What if I have not received my refund?
If you do not receive credit for your return within four weeks (six weeks for items travelling overseas), please use our Contact Us form.
Fairchild Books Store is not responsible for lost returns.
7. How do we make online shopping safe?
Fairchild Books Store does not request or hold any credit/debit card information. We direct all payment transactions to WorldPay, a Secure Payment Capture service. WorldPay ensures the highest security for the processing of your credit and debit card details by means of a secure SSL-encrypted link for all online credit verification.
WorldPay guarantees you, the cardholder, that your transaction details cannot be obtained and used fraudulently as the result of an online transaction.