STUDIO Access Issues FAQ

Contents:

1. I am unable to access STUDIO with my STUDIO access card details
2. There's no STUDIO listed for my text
3. I dropped my class or no longer need my STUDIO, can I get a refund?
4. Contact Us

1. I am unable to access STUDIO with my STUDIO access card details

Make sure you are typing the code correctly and pay attention to zero's (0) and Os and ones (1) and Is. Also make sure you are including the hyphens/dashes in the code.

If you continue having trouble, or if you receive an error message, please contact customer service. **Make sure to include a photo of your access code so we can best assist you. We may ask for your login credentials to attempt the code redemption on your account. 

Please note that an access card can only be redeemed once. You will not be able to redeem a friend's code, so be sure to obtain a sealed access card. 

2. There's no STUDIO listed for my text

If you do not see a STUDIO for your text, there might not yet be one available. Check with your instructor to find out. 

3. I dropped my class or no longer need my STUDIO, can I get a refund?

You cannot receive a refund on digital materials. Please see the “Renting An Ebook Or Other Digital Content” section in our Terms & Conditions for more information.

4.  Contact Us

Please contact us if you experience any trouble with Fairchild Books Store. To help facilitate a speedy resolution, include as much information as possible in your request. We may ask you to provide screenshots, photos of access codes, or your account password. Please try to include these things from the start so we can help you as quickly as possible. 

North America:

Our hours are Monday to Friday, 9am to 5pm EST. Please use one of the below methods to reach us. 

• Email us at [e-mail]
• Use the contact form
• Leave a voicemail at 855-778-8346

Europe and Rest of World:

Our hours are Monday to Friday 9am - 5pm GMT. Please use one of the below methods to reach us. 

• Email us at [e-mail]
• Use the contact form